How quickly do you respond to calls in Fredericksburg?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Fredericksburg the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Fredericksburg, TX?+
Yes — Big Toms Roofing is fully licensed to perform Emergency Roof Repair in TX, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Will you work directly with my insurance company?+
We regularly coordinate directly with insurance adjusters across Fredericksburg, TX and provide the photo documentation and scope reports they need to process claims efficiently.
What's the typical timeline for a replacement?+
Most residential replacements in Fredericksburg take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Is your workmanship guaranteed?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Fredericksburg with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Fredericksburg too?+
Beyond Fredericksburg, our crews regularly service the surrounding Fredericksburg, TX area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
